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Whole Person Care: is this the future?  Id like to think so.

Whole Person Care: is this the future? Id like to think so.

Monday, March 31, 2014

Here’s the report of the Independent Commission on Whole-Person Care, which makes “recommendations about how we can integrate health and care services within existing resources, and without another reorganisation” Read More Read More

More on data

More on data

Sunday, March 30, 2014

This is another article about data and big data, mentioning the charity Datakind UK, which matches data science volunteers with social organisations. I think I might start a list of such charities – I’m often asked about it both from the... Read More

Corporate Volunteers

Corporate Volunteers

Wednesday, March 19, 2014

Here’s a great example of specialist volunteers supporting charities – this example is via Pilotlight...Read More Read More

Charity misunderstandings

Charity misunderstandings

Sunday, March 16, 2014

Although a third of people in this survey (below) have become more positive, the “top five concerns people have about charities are that they spend too much on executive pay (42%), are not transparent enough about their spending (36%) and spend too... Read More

Patient, carer and public engagement  why bother?

Patient, carer and public engagement why bother?

Saturday, March 1, 2014

I could not put it better myself: “if done well and meaningfully, involving the public in decision-making processes can lead to better outcomes for all. ….. better services, higher standards of care and greater efficiency savings at all levels... Read More

Patient experience in the NHS  its the culture stupid!

Patient experience in the NHS its the culture stupid!

Tuesday, February 18, 2014

The piece below is so true – and yet we still have Mid Staffs and other pockets in the NHS that have somehow forgotten that the NHS is for patients and the public. In my experience it is about culture and mindset. [just to be clear, I don’t... Read More

Data and Customer Relationship Management

Data and Customer Relationship Management

Sunday, February 2, 2014

Charities need to make much more use of data and Customer Relationship Management to enhance services, fundraising and customer relations. Here’s something to think about: Can Salesforce help your charity Guardian artile on "How to use data... Read More